Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving abilities, Proficiency in customer support software.
Key responsabilities:
- Assist customers via phone, email, and live chat
- Address inquiries with empathy and efficiency
- Troubleshoot technical issues and guide users
- Process orders, returns, and refunds accurately
- Maintain records of interactions in CRM systems