Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service., Strong record of delivering excellent customer experiences., Proficiency in customer support software and CRM systems., Excellent communication skills, both verbal and written..
Key responsabilities:
- Provide assistance via phone, email, and live chat.
- Address inquiries and feedback with empathy.
- Troubleshoot technical issues for customers.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to resolve complex issues.