Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving abilities, Proficiency in customer support software and CRM systems.
Key responsabilities:
- Provide assistance via phone, email, and live chat
- Address inquiries with empathy and efficiency
- Troubleshoot technical issues for customers
- Process orders, returns, and refunds accurately
- Collaborate with teams to escalate complex issues