Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving capabilities, Proficiency in customer support software.
Key responsabilities:
- Serve as the first contact for customers via phone, email, and live chat
- Address inquiries and feedback with empathy and efficiency
- Troubleshoot technical issues and guide through product features
- Process orders and maintain accurate records in CRM system
- Collaborate with teams to escalate complex issues