Remote Operations Analyst I | WFH Opportunity

Job Title: Operations Analyst I - Remote

Company Overview

Our organization is a recognized ISO 9001:2015 certified entity, a Certified Veteran Enterprise under the Department of Veterans Affairs (VA), and a proud Service-Disabled Veteran-Owned Small Business (SDVOSB). With operational reach across ten locations nationwide and corporate offices in two states, we offer a diverse suite of services, including Systems Integration, IT solutions, Program Management, Risk Management, Business Process Reengineering, Requirements Engineering, Workflow Solutions, and Business Consulting. Since our inception in 2016, we have remained 100% US-owned, employing a dedicated team of over 50 professionals, 97% of whom hold a Secret clearance or higher. Our mission is to enhance our clients’ investments by expertly managing the advancement and transformation of their IT environments.

Role Overview

We are in search of a proactive Operations Analyst I to become a vital member of our team. This position is crucial in supporting our language professionals and the overall workforce, ensuring adherence to the highest quality standards. The successful candidate will exhibit a strong commitment to excellence and possess a genuine passion for providing administrative support.

Key Responsibilities

• Provide assistance to language professionals in maintaining Language Quality products.
• Conduct analysis of the activities performed by language professionals, special agents, Intelligence Analysts, and other staff members.
• Support Remote Base Training programs.
• Collaborate with regional liaisons and field offices to facilitate smooth operations.
• Establish effective communication with linguists to ensure an efficient workflow.
• Develop, customize, and maintain presentations, briefing materials, and documents utilizing Microsoft Office Suite and other relevant software.
• Review and refine correspondence for internal consistency and compliance with established standards.
• Manage and update management calendars using Microsoft Office Suite, including scheduling appointments and organizing meetings.
• Coordinate and facilitate meetings and special events, including overseeing all amenities, accommodations, and visit requests.
• Handle travel requests, arrange travel and lodging, and coordinate schedules for visits.
• Maintain schedules for conference room reservations for meetings, visits, and appointments.
• Input and manage office databases, encompassing organizational charts, personnel accountability, travel, training, and budgetary information.
• Act as the records manager and ensure the upkeep of office files.
• Collect, review, and archive various forms, including leave requests and telework applications, entering pertinent data into the timekeeping system.
• Organize electronic materials, presentations, and documents through databases and SharePoint sites.
• Prepare property turn-ins and process training requests, travel vouchers, conference requests, and personnel-related documents.
• Respond to administrative queries and tasks within established deadlines, maintaining accurate records of outcomes.
• Welcome and screen visitors and telephone calls, providing professional responses to inquiries and routing them to the appropriate staff.
• Operate standard office equipment, submitting repair requests as necessary.
• Adhere to standard operating procedures (SOP) and Internal Operating Procedures (IOPs) related to personnel accountability, safety, and security.
• Prepare and review correspondence for grammatical accuracy, tone, clarity, and formatting, making necessary corrections and retyping as needed.
• Participate in Integrated Product Teams (IPTs) or groups aimed at enhancing administrative processes and procedures.
  
  

Qualifications

• Active Top Secret Clearance is a prerequisite.
• High school diploma and three (3) years of general office experience, or a Bachelor's degree from an accredited university or relevant training may substitute for experience.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word.
• Excellent oral and written communication abilities.
• Familiarity with standard office equipment is required.
  
  

Work Location:

This position is based on-site in Washington, D.C.

Our company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without discrimination based on race, color, religion, sex, national origin, or any other criteria that are made impermissible by applicable law.

Employment Type: Full-Time