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Technical Support Engineer - US

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

4+ years in Customer or Technical Support, Experience with data catalogs and governance, Proficient in SQL, REST APIs, Linux, Knowledge of cloud technologies (AWS, Azure, GCP), Familiarity with programming languages (PHP, Java, Python).

Key responsabilities:

  • Resolve customer concerns through support tickets
  • Collaborate with data teams to enhance services
  • Guide customers on platform functionalities
  • Contribute to a knowledge base for users
  • Train and mentor new team members
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Atlan Scaleup https://atlan.com/
201 - 500 Employees
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Job description

At Atlan, we’re proud to be the leader in the Forrester Wave: Enterprise Data Catalogs, Q3 2024, and working with the world’s largest organisations to drive innovation and success. Our growth and impact have created an exciting opportunity for a Technical Support Engineer in the US. 🏆

Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technic Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Your Mission:
  • Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
  • Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
  • Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
  • Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
  • Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
  • Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
  • Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
  • Train and mentor: new team members as we scale our Customer Happiness function

  • What Makes You a Great Fit:
  • Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
  • Expertise: in data-related domains: data catalogs, governance, quality, observability, etc.
  • Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
  • Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
  • Good to have the understanding of at least one of the programming languages (PHP, Java, Python).
  • Join the Atlan revolution and unleash your potential as a Technical Support Engineer

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Troubleshooting (Problem Solving)

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