Enrollment Services Advisor (Remote)

The Enrollment Services Advisor position is a full-time employment opportunity. The Enrollment Services Advisor is responsible for enrolling students into various degree programs at UAGC. Student inquiries are received via email, live chat, text, and phone. Serving as the students' advocate, they assist students through the enrollment process acting as a liaison between other university departments to ensure successful on-boarding of students into their academic experience. The role requires adherence to UAGC's core values, while working in a high energy, fast paced environment, demonstrating care in every interaction, utilizing the established process to maximize opportunity from inquiry to enrollment. The Enrollment Services Advisor must demonstrate strong communication skills, maintain professionalism, and uphold all UAGC policies with ethics and integrity.

Start dates for this role will be 01/21/2025.

For our 01/21/2025 cohort, we are seeking individuals to join our team and serve students on the following shift:

• Monday – Friday 12:00pm-9:00pm PST (NOTE: With up to 2 Saturday shifts per month, 7:00am-4:00pm PST)
• Tuesday - Friday 8:00 am - 5:00 pm PST & Saturday 7:00 am to 4:00 pm PST
  
  

Duties & Responsibilities

• Identifying and Qualifying Prospective Students.
• Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.
• Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University’s academic catalogs and/or University websites. Enrollment Advisors should be prepared to make as many as 250 phone calls in a day.
• Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. This call strategy may be long term based on student circumstances and needs.
• Schedule and conduct enrollment services interviews.
• Identify and address concerns of prospective students.
• Must have the ability to meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.
• Student Progression/Servicing Existing Students/Administrative Time.
• Follow up with current students through the completion of their first course to ensure student support and success.
• Develop and implement a strategy for successful student progression.
• Develop a network of students in order to generate recommendations to the university (friends, family, etc.).
• We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily.
• Participate and successfully complete all required company and University training.
• Ability to reach the minimum expectations as laid out for the Enrollment Advisor position (failure to do so could result in termination).
• Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.
• Responsible for adhering to a well-structured work day.
• Proactively partner with various Student Facing Departments to ensure student success.
• Ability to work closely with managers and/or peers in a team environment.
• Ability to accept and implement coaching and feedback.
• Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.
• Ability to access company and University resources in order to maintain up to date knowledge about programs and process.
• Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.
• Maintain attention to detail with respect to enrollment process.
• Maintain accurate and timely notes in student population management tools.
• Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.
• Other duties consistent with this position as assigned.
  
  

Knowledge, Skills, And Abilities

• Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.
• Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.
• Demonstrate high level attention to detail to ensure accuracy of student documents.
• Ability to adapt in a changing environment.
• Ability to reach the minimum expectations as laid out for the Enrollment Advisor position (failure to do so could result in termination).
• Ability to access company and University resources in order to maintain up to date knowledge about programs and process.
• Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.
• Maintain attention to detail with respect to enrollment process.
• Maintain accurate and timely notes in student population management tools.
• Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.
• Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.
  
  

Minimum Qualification

• High school diploma or equivalent, or equivalent learning attained through experience required.
• Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
  
  

Preferred Qualifications

• Relatable CRM experience preferred
• 60 college level credits preferred
  
  

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: OC3

Job Family: Student Contact Center Support

Job Function: Student Services

For more information regarding this position, please contact us at careers@uagc.edu .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.