Senior IT Support & Network Analyst

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Operations are at the heart of Material Bank's business. IT provides support to Material Bank Operations as a vital piece to the business. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership of what we do — whether supporting IT infrastructure, launching new Services, or delighting our customers by making their daily life easier.

The IT Support Analyst will be responsible for utilizing its skills to provide assistance and resolve technical problems. It will provide onsite support and Infrastructure collaboration for the Material Bank Hub and become the voice and face of the IT department to our customers.  

What you'll do: 

• Provide top notch, onsite and remote tech support for approximately 200 employees focus on the best End User Experience, satisfaction, and minimal technical issue. User hardware/software/peripheral support. Troubleshooting of IT related equipment such as PCs, wireless handheld devices, barcode scanners, scales, printers, and other end-user devices
• Respond and troubleshoot level 1 and level 2 tickets within JIRA, according to the defined SLAs
• Run specific actions in Azure AD and O365 Consoles related to End User and Computer Objects
• Successfully deployment of Windows/Mac OS environments and targeting process automations using an appropriate MDM infrastructure. • Coordinate the hardware procurement and asset management
• Collaborate in corporate and site projects and activities as directed
• Create and maintain documentation

What you'll bring: 

• Good Understanding of basic computer hardware concepts and terminologies
• Experience in supporting end-user hardware equipment like Desktop, laptops, scales, printers, and scanners
• Experience in supporting Windows 10 operating system and Client software like MS Office, VPN etc
• Experience with Mobile Device Management Platforms, such as Intune and Jamf
• Good knowledge of networking concepts and troubleshooting. 

Preferred Qualifications:

• 4+ years of experience in IT support
• Experience troubleshooting PCs, scanners, and portable handheld terminals / Barcode scanners
• Experience troubleshooting and maintaining laser printers and zebra printers
• Inventory management skills
• Experience in supporting Apple Mac systems and MacOS systems.
• Experience with Mobile Device Management platforms on Windows and MacOS
• Experience with Cloud Base Platforms such as Azure AD, O365. Network +/ CCNA Certification or equivalent experience/knowledge is desirable
• A+ Certified or equivalent experience/knowledge is desirable. Ability to prioritize work based on department and production objectives

What you’ll get from us: 

• Great Company Culture: Don’t take our word for it! Check it out here:  
  • Adobe Experience Maker "The Disruptor" Award (2022) 
  • ASID National Award for Design Innovation (2020) 
• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events  
• Relaxation and Celebrations: 2 weeks’ vacation to start, Generous PTO, Sick Days, all National holidays paid, and even more (ask us about this when we connect).  
• Health Benefits: Medical with HSA and FSA options, dental, vision, strong employee assistance program. 0% contribution for single dependence and very affordable plans for spousal and family plans.  
• Plan for your Retirement: 401(k) with a 100% vesting starting at 90 days with 4% match 
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well.  
• Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!  
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.