Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Dutch Speaking Emergency Roadside Assistant in Greece. If you are fluent in Dutch and have a passion for helping others in their time of need, this role is perfect for you!

As an Emergency Roadside Assistant, you will play a crucial role in providing immediate assistance to Dutch-speaking clients experiencing vehicle issues while on the road. Your exceptional communication skills and problem-solving abilities will enable you to deliver outstanding service and support during stressful situations.

Key Responsibilities

Respond to emergency roadside assistance calls from Dutch-speaking clients promptly.
Assess the client's situation and provide appropriate solutions or direct them to the nearest service point.
Coordinate with partner service providers to ensure timely assistance.
Maintain accurate records of all calls and service provided.
Provide reassurance and support to clients while they await assistance.
Assist in administrative tasks as needed, including updating client information and service logs.
Stay updated on the latest procedures and service offerings to better assist clients.

Requirements

Fluency in Dutch and strong command of English, both written and spoken.
Previous experience in customer service or emergency response roles is preferred.
Outstanding communication and interpersonal skills.
Ability to remain calm under pressure and handle urgent situations effectively.
Strong problem-solving skills and a proactive approach to client care.
Willingness to work flexible hours, including weekends and holidays.
Proficient in using technology and roadside assistance software.

Benefits