Italian Speaking Customer Success Manager, Greece

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for an Italian Speaking Customer Success Manager in beautiful Greece! If you’re dedicated to building strong client relationships and ensuring overall customer satisfaction, this role is tailored for you.

In this position, you will be instrumental in supporting our Italian-speaking clients, helping them unlock the full potential of our services. As a Customer Success Manager, your focus will be on onboarding new clients, providing tailored guidance, and fostering long-lasting partnerships.

This is an excellent opportunity to utilize your language skills in a vibrant and culturally rich setting while playing a key role in delivering exceptional service.

Responsibilities

• Build and nurture relationships with Italian-speaking clients to understand their business needs and objectives
• Onboard new clients, offering training and resources for effective usage of our products
• Conduct regular check-ins with clients to monitor satisfaction levels and address any issues
• Recognize upselling and cross-selling opportunities to enhance client value
• Collaborate closely with internal teams to ensure client expectations are met and exceeded
• Analyze customer success metrics and contribute to process enhancements
• Keep abreast of industry trends to provide insights and guidance to clients

Requirements

• Fluency in Italian and English, both written and spoken
• Experience in customer success, account management, or similar roles
• Exceptional communication and relationship management skills
• A strong understanding of client needs and the ability to provide tailored solutions
• Excellent problem-solving skills with a proactive and caring attitude
• Outstanding organizational abilities and attention to detail
• Familiarity with customer relationship management (CRM) tools is advantageous
• A positive mindset, eagerness for customer success, and a willingness to grow
• Willingness to relocate to Greece and thrive in a dynamic workplace

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras