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Remote Customer Service Representative for Government Support

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Vatican City

Offer summary

Qualifications:

High School Diploma or GED, Strong computer skills with diverse software, Ability to pass a language assessment, Reliable internet connection for remote work.

Key responsabilities:

Respond promptly to inbound calls
Document conversations and interactions accurately
Utilize resources for clear communication
Educate clients on programs and services
Maintain confidentiality and meet quality standards

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

See more Get.It Recruit - Administrative offers

Job description

Job Overview

We are seeking a committed and enthusiastic Customer Service Representative to join our dynamic team remotely. In this role, you will serve as a vital point of contact for our esteemed clients, providing exceptional assistance and support for their inquiries.

Key Responsibilities

Respond promptly to inbound calls and assist clients with their questions.
Accurately document all conversations and interactions.
Utilize established scripts and resources to facilitate clear communication.
Educate clients on available programs and services.
Maintain strict adherence to protocols while managing confidential information responsibly.
Meet and exceed department quality assurance standards and performance metrics.

Required Skills

A strong commitment to customer satisfaction and empathy in all interactions.
Proficiency in navigating various technical systems and software applications.
Ability to efficiently access and utilize online resources for accurate information.
Strong verbal and written communication skills.

Qualifications

High School Diploma or GED.
Demonstrated strong computer skills and the ability to navigate diverse software platforms.
Capability to pass a language knowledge assessment.
A reliable and robust internet connection suitable for remote work.

Career Growth Opportunities

We are dedicated to fostering professional development within our organization, providing avenues for skill enhancement and career advancement for those who exemplify a strong commitment to service excellence.

Company Culture And Values

Our organization cultivates a collaborative and supportive work environment, valuing clear communication and respect for confidentiality, which promotes a positive atmosphere for both our employees and clients.

Networking And Professional Opportunities

Joining our team presents an opportunity to engage with industry professionals, enhance your networking skills, and contribute to a mission-driven organization that prioritizes effective communication and client success.

Employment Type: Full-Time