Offer summary
Qualifications:
Experience in customer success or account management in B2B SaaS, Strong communication and interpersonal skills, Problem-solving and critical thinking abilities, Familiarity with CRM systems like Salesforce or HubSpot, Understanding account management and client retention strategies.
Key responsabilities:
- Guide customers through the onboarding process
- Build and maintain long-term relationships
- Provide customers with product training and support
- Drive customer retention and identify upsell opportunities
- Collect feedback and improve customer experience