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Technical Support Specialist

Remote: 
Full Remote
Contract: 
Fixed term
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

2+ years of relevant technical support experience, Experience with identity and access management, Familiarity with Active Directory.

Key responsabilities:

  • Provide technical support across software, hardware, and integrations.
  • Investigate and troubleshoot technical issues and bugs.
  • Collaborate with teams to resolve problems and escalate issues as necessary.
Allen Recruitment Consulting logo
Allen Recruitment Consulting Human Resources, Staffing & Recruiting SME https://www.allenrec.com/
51 - 200 Employees
About Allen Recruitment Consulting
We think differently about recruitment and possess technological advantages that enable our recruiters to find better candidates faster. How? Our technology-led solution is built on leading machine learning search and automated communication/scheduling software. Our solution is described as the future of recruitment and allows us to find and engage with the potential candidates that are currently considering changing positions. Not only do we target local talent but also suitable candidates across many countries that may be interested in your role, company, and location – our candidate reach is truly global. Our software also allows us to follow up with extensive pools of passive candidates who may be interested in your role or company but are currently sitting on the fence. Trusted by many of the leading technology and finance companies across the globe since 1998, supporting their recruitment programs across multiple countries from our offices in Ireland, the UK, Poland, the Netherlands, Spain, France, Sweden and Belgium. Sourcing in permanent, temporary and contract jobs with multinationals, early stage and local indigenous companies, providing an unrivaled and established recruitment service for our candidates and clients alike. We specialize in a variety of areas, with experienced insights into areas such as Desktop/Network Admin, Software Development, Sales/Marketing, Business Support, Finance, Customer Service and HR/Recruiter roles and much more.
See more Allen Recruitment Consulting offers

Job description

Our client, a leading multinational technology conglomerate, is seeking a talented Technical Support Specialist to join their dynamic team. This is an exciting opportunity to be part of a company that is at the forefront of innovation and shaping the future of technology.

As a Technical Support Specialist, you will be responsible for providing users with technical support across software, hardware, and integrations. You will learn the company's support tools, delivering customer support via various channels as needed. You will investigate and troubleshoot technical issues and bugs, attempting to reproduce customer issues in internal test instances and escalating them promptly to higher support tiers or engineering as required. Additionally, you will collaborate with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.



Duration: 12 months

Location: UK remote

Job Ref: BBBH25855

Sponsorship: No


Must-Have Skills

  • 2+ years of relevant technical support experience
  • Experience with identity and access management
  • Experience with Active Directory


Next Steps

If you are excited about the prospect of joining our client as a Technical Support Specialist, we encourage you to submit your CV today. Our recruitment team will review your application and be in touch to discuss the next steps in the process.


Interested in this Role? Submit your CV today!


Perhaps this role didn't fully fit your criteria, not to worry – we likely have similar opportunities advertised on our website – visit: www.allenrec.com


Please don't hesitate to contact any of our team with any questions you may have on Email: info@allenrec.com or Phone: +44 330 335 1710

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportActive DirectoryIdentity And Access ManagementCustomer Support

Other Skills

  • Troubleshooting (Problem Solving)
  • Collaboration
Are you interested?

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