Offer summary
Qualifications:
Minimum 1 year customer service experience, Good Mandarin and English skills, Bachelor’s degree or equivalent work experience preferred, Strong communication skills, written and oral, Good knowledge of MS applications.
Key responsabilities:
- Provide professional service via phone and email in a fast-paced environment.
- Identify and solve diverse customer problems.
- Evaluate processes and propose improvements.
- Ensure first contact resolution while addressing service barriers.
- Assist with projects, reporting, and business improvements.