Offer summary
Qualifications:
3-5 years of IT support experience, Proficiency in desktop support across OS, Experience with MSP customer orientation, Familiarity with Office 365 and network protocols, Understanding of Azure and Intune is a plus.
Key responsabilities:
- Provide daily remote phone support to clients
- Manage system configurations and document infrastructures
- Troubleshoot hardware issues and systems
- Analyze support tickets and conduct root cause analysis
- Collaborate with engineers and act as mentor for lower levels