Match score not available

Customer Support Specialist, French and English speaking

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Hungary

Offer summary

Qualifications:

Effective communication in French and English, Previous experience in IT customer support, Strong troubleshooting and analytical skills, Ability to prioritize tasks, Desire for growth opportunities.

Key responsabilities:

Respond to customer inquiries via calls and emails
Document issues in Salesforce and troubleshoot
Gather information to investigate user issues
Collaborate with teams to solve problems
Continuously improve skills for better customer experience

GoTo Information Technology & Services Large https://www.goto.com/

1001 - 5000 Employees

HQ: Boston

See more GoTo offers

Job description

Job Description

Where you’ll work: Anywhere in Hungary

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day

As a Customer Support Specialist (French Speaking), you would act as 1st line support to customers:

Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed.
Taking ownership of user problems and being proactive when dealing with user issues.
Documenting customer inquiries and issues in Salesforce.
Gathering information from customers and systems to investigate issues with the help of next-level support.
Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

What We’re Looking For

As a Customer Support Specialist, your background will look like:

The ability to communicate effectively in both written and verbal forms in French and in English.
Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
Strong troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.
Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
Desire to be ambitious and take advantage of the growth opportunities GoTo provides.

What GoTo offers:

Full remote work option within Hungary and on-demand seat in our Astoria office
Volunteering days, parental, and pet leave
Private health insurance, life insurance and eye care
Adoption, Tuition and Reading Reimbursement, English Course
Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Learn more