RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a
Customer Success Platforms Product Owner to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.
Overview
We are seeking a dedicated Customer Success Platforms Product Owner to manage and streamline operations across key customer success tools, such as CRMs (e.g., Gainsight, Totango) and Salesforce-native applications. This role focuses on aligning these platforms with the needs of the Customer Success teams, driving efficiencies by designing workflow requirements and dashboards, and coordinating business needs across various teams.
Responsibilities Include But Are Not Limited To
- Optimize Customer Success Platforms: Ensure the effective use of Customer Success tools (e.g., Totango, Gainsight) to support business objectives and improve operational efficiency.
- Coordination & Streamlining: Serve as a central point of contact to ensure seamless execution of customer success CRM initiatives, collaborating with cross-functional teams.
- Persona Development: Collaborate with stakeholders to define platform use cases for various roles (e.g., Customer Success Managers, Digital Customer Outcomes, Customer Reliability Engineers) and ensure functionality meets their specific needs.
- Business Requirements: Partner with Customer Success and Revenue Operations teams to document and coordinate workflow business requirements.
- Dashboard Creation: Work with CRM System Administrators to develop and refine dashboards for Customer Success Managers and Engineers, ensuring that data is actionable and aligned with strategic goals.
Required Knowledge, Skills, and Abilities:
- Expertise in Customer Success CRMs (required): Proven experience in implementing and designing workflows, processes, and dashboards within platforms like Gainsight (and ideally Totango).
- Implementation & Design: Strong skills in designing workflows and processes within customer success platforms to drive efficiency and clarity.
- Collaboration (preferred): Ability to work with internal teams to align feature functionality with the company's customer success strategy.
- Familiarity with Git-based Platforms (preferred): Experience with platforms like GitHub or similar tools is preferred, as the role involves working within repositories, issues, and project management systems.
- Remote Work Experience (preferred): Familiarity with working in a 100% remote, globally distributed team is highly valued.
Compensation range for position is $ 108,000 – 120,000 DOE.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.
About Us
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.
Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.
Visit http://www.redcloudconsulting.com/ for more info.
