Introduction:
As a
Business Partner - Performance, you'll
collaborate closely with service providers at the crossroads of strategy, data, and innovation. This dynamic role empowers you to drive excellence, enhance outcomes, and
shape the future of service delivery.
Description:
What You’ll Do
In this highly consultative role, you’ll collaborate closely with our National Employment Services Manager and Service Partners to turn data into action. You’ll build strong relationships and provide tailored, strategic support that’s customised to each partner’s needs.
Your expertise will foster continuous improvement, helping service providers deliver their best while keeping an eye on the big picture. You'll also be part of a forward-thinking team that’s always pushing for innovative solutions!
Key Responsibilities Include:
- Turning data into meaningful, results-driven strategies that improve performance.
- Being the go-to subject matter expert for service partners, understanding their business and guiding them toward success.
- Regularly review performance results with service partners, providing actionable strategies to improve outcomes and ensure compliance with CoAct's Service Delivery Model.
- Leading and participating in exciting projects, hosting community events, and attending industry happenings that support CoAct's mission.
- Running regular Business Partner sessions that encourage collaboration and best practices.
Roles that might be able to fulfill the functions of this position with the right knowledge, personality, and approach to helping our partners improve revenue and performance include
Performance Managers, Regional Managers, Claims or Compliance Experts, or Business Analysts with extensive contract experience or subject matter expertise.
Skills and Experiences:
A Little About You
- You’re a natural problem-solver who thrives on turning data into actionable strategies.
- You’ve got a knack for communication, with strong listening skills and the ability to influence and negotiate.
- You’re flexible and adaptable, excelling in diverse environments with a variety of partners.
- Your relationship-building skills are top-notch, and you put the customer at the heart of everything you do.
- You’re proactive, collaborative, and driven by innovation and continuous improvement.
What You Bring To The Table
- 5+ years of experience in employment services leadership roles, with strengths in strategy and performance.
- A proven experience of working in consultative, collaborative settings.
- Excellent analytical skills, with the ability to translate complex data into strategies that deliver tangible outcomes.
- Strong communication and relationship-building skills, with the ability to influence and inspire.
- Familiarity with the Disability Employment Services sector, Workforce Australia, or other Commonwealth Employment contracts.
- Experience managing multiple projects and initiatives involving diverse stakeholders.
- Knowledge of CRM systems (JobReady is a plus!), data tools (MODE is highly regarded), and other key technology platforms.
- A solid understanding of Australian Government programs, contracts, and regulations related to Employment Services.
Why CoAct?
- Flexible working arrangements
- Remote - work from home
- Competitive Salary packaging (save on tax)
- Home office set up allowance
- Mobile, health and wellbeing allowance
- Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
- Corporate health insurance discounts
- Employer of Choice in The Australian Business Awards 2024
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your Next Steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "
Apply Now" button.
At CoAct,
diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you.
We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Talent Acquisition Lead, Suelen, on 02 8281 2422 and recruitment@coact.org.au.
All successful applicants will be required to complete criminal history verification and may be required to undergo a Working with Children Check.
