Helpdesk Support Specialist [Open All LATAM] at Tekton Labs

About the Helpdesk Support Specialist position:

We are a US software development company delivering high-quality, cost-effective custom application development to clients worldwide. As a technology consulting company, we also help our clients with their digital transformation process.

Job Description:
We’re seeking a seasoned Helpdesk Support Specialist who is excited to join our growing team! You understand that good Product Support isn’t just apologizing to customers - it’s getting to the root of the problem and determining the necessary steps to ensure it doesn’t happen again.

This role will focus on providing first-line support, troubleshooting common IT issues, and assisting end-users with technical inquiries.

Key Responsibilities

• Be passionate about providing the best possible customer experience
• Have a good grasp of technical troubleshooting and be comfortable providing support for a highly nuanced and vast product line
• Strive to fill knowledge gaps and seek out the best solutions possible for our customers
• Respond to customer inquiries via chat, email and phone
• Have excellent interpersonal, written, and oral communication skills
• Be comfortable working both independently and as part of a team.
• Communicate with other departments and coordinate on finding solutions for customers

Other Details:

• Days: Monday through Friday
• Time zone: PST (to be confirmed)
• Ability to work a weekend on-call support shift once roughly every 8 weeks (if needed)