Offer summary
Qualifications:
Completed IT education (EFZ Systemtechnik, Betriebsinformatik or ICT), At least two years of relevant work experience, Proficient in German and English (B2 level).Key responsabilities:
- Create, track, and resolve support tickets with prioritization.
- Handle customer inquiries orally and in writing in German and English.
- Plan and coordinate engineer deployments for optimal resource use.
- Ensure excellent communication with stakeholders by maintaining quality standards and SLAs.
