Offer summary
Qualifications:
BA or BS degree preferred, IT Certifications preferred, Up to 2 years experience in service desk support, Experience with ticketing systems like Service Now.Key responsabilities:
- Serve as initial point of contact for IT Service Desk calls.
- Provide first-line technical support and troubleshooting for system problems.
- Monitor and manage system performance proactively.
- Maintain the Service Desk Knowledge Base.