Remote Call Center Rep

Class Start Date - 11/18/2024 Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.
**Max payrate $20 per hour
***Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month***
Required Experience:
1-2 years call center experience, or equivalent experience (office experience)
1-2 years experience with Windows based operating systems (Microsoft Office, Suite, etc.)
The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.
Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.
MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.
Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.
Requirements: "Ability to attend training, nesting at Client's Warwick RI office
* Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)
* Able to use video during interview and training.
*An ability to work during the hours of operation of Monday-Friday , must be flexible in regard to shifts worked, which may change based on business needs. ** "
* NO time off planned during training until end of nesting Timeline
*Class Start Date: 11/18/24 . " The plan is to train on-site at Client office in Warwick, RI " Training Schedule: 8:30-5pm EST , 1 Hour Lunch **Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed Saturday and Sundays - ask for open availability Monday Friday 8am 9pm 8 hr. shift with a 30-min lunch. Equipment Coordination: Temps will have their equipment picked up on Day 1 of Training. Equipment to be provided is Client laptop, docking station, 2 x monitors, keyboard, mouse & headset. Previous Call Center experience preferred.