Offer summary
Qualifications:
3+ years in Enterprise Customer Success, Experience as account manager, Strong track record in exceeding NRR, Marketing or paid media experience is a plus, Ability to implement process improvements.Key responsabilities:
- Manage customer activities to drive results.
- Monitor customer health and identify risks.
- Handle customer renewals with retention focus.
- Develop advocacy and reference pipelines.
- Continuously improve internal processes for customer experience.