Offer summary
Qualifications:
7+ years in Customer Success or related areas, Experience with project management, Expertise in developing training materials, Strong writing, editing, and proofreading skills, SaaS experience is beneficial.
Key responsabilities:
- Collaborate with customers through their journey
- Develop onboarding and enablement strategies
- Design training content for customer success
- Create outreach campaigns to drive adoption
- Evaluate campaign effectiveness and support product updates