You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: The Program Manager III will promote increased program efficiency, service levels, member experience, and value by capturing and monitoring performance of Regulatory Surveys including CAHPS, HOS for all lines of business, and then identifying opportunities to improve the member experience.
Identify opportunities to increase and improve member experience by end-to-end management of regulatory surveys (CAHPS, HOS).
Develop strategies to realize improvement opportunities, and ensure organizational prioritization and resource alignment.
Manage multiple projects through full project life cycle process including requirements gathering, creation of project plans and schedules, obtaining and managing resources, and facilitating project execution, deployment and closure.
Utilize corporate and industry standard project management tools and techniques to effectively manage projects.
Maintain detailed project documentation as needed including action items, issues lists and risk mitigation plans.
Provide leadership and effectively communicate project status to all stakeholders, including executive summaries and presentations.x`
Negotiate with project stakeholders to identify and secure resources, resolve issues, and mitigate risks.
Lead cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives.
Provide functional and technical knowledge regarding overall program requirements and operations.
Education/Experience:
Bachelor’s degree in Business Administration, Healthcare Administration, related field, or equivalent experience. Master’s degree preferred.
5+ years project implementation, product or program management experience.
Managed care or prescription benefit management experience preferred.
Experience and knowledge of Regulatory Surveys (i.e. CAHPS, HOS) preferred.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Lincoln Financial Group
Skillsbay Limited
Software People Inc.
TEKsystems
GP Strategies Corporation
