Description
Come join our clients' team as a Training Program Manager of Expert Learning Experiences.
Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products.
The growth and development of these 20K+ annual support experts is critical to our customers' daily success. Ensuring our new and returning Experts get onboarded, developed, and supported in an effective and efficient manner is our team's mission. We are an innovative team working to transform learning experiences to develop a world class Expert Network.
Learning Champion
- Promotes a learning and growth mindset that aligns with our values, to build a continuous learning culture.
- Responds and adapts to change through collaboration and experimentation.
- Provides learners the opportunity to develop new and expanded skills and celebrates learner achievement.
- Coaches and mentors others on the development of craft skills, empowering people to grow and do the best work of their lives.
- Recognizes the preferences and motivations of learners, to increase the effectiveness of learning offerings and maximize learning potential. Influential
Business Partner
- Builds strong, trust-based partnerships and creates inclusive environments by cultivating diversity of thought.
- Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives.
- Uses empathy and customer obsession to solve for stakeholder needs.
Learning Experience Innovator
- Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.
- Applies design thinking, and rapid prototyping to solve customer problems.
- Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.
- Manages and curates content using a process that is both sustainable and efficient.
- Leverages existing and explores new tools and capabilities, in collaboration with the learning community.
Required Skills
- Demonstrated experience managing complex programs in a matrixed, cross functional environment.
- Demonstrated ability to operate independently and interact frequently with senior management to help set strategic guidance.
- Demonstrated experience making data driven decisions in a fast-paced dynamic environment.
- Working understanding of how adults learn and retain information.
- Experience delivering learning program experiences to achieve quantifiable business outcomes.
- Experience engaging with a distributed, virtual team, stakeholders, and workforce.
- Experience working via Agile Scrum development and project planning/execution processes. Excellent interpersonal, communication, and presentation skills.
- Experience with customer support learning and development desired.
- Tax Preparation, Accounting, and/or financial experience desired
Skills
- bilingual-French Canadian
- L&D professional 5+ years experience in various aspects-project management, strategy experience, etc
- Interpersonal communication and relationship building.
- Leading without authority, making data driven decisions
- call center/customer service experience
- Tax Preparation, Accounting, and/or financial experience highly desired
Additional Skills & Qualifications
Highly preferred skills
- Call center/customer service experience
- Tax Preparation, Accounting, and/or financial experience
À Propos De TEKsystems
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
