Transformation Program Manager-CHVAC Americas

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Transformation Program Manager-CHVAC Americas

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.  Join us and we can make a difference together.

Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced Program Manager to lead the transformation and change management effort for our North America service business.   This individual will oversee the fulfillment of long-term organizational goals and work closely with internal stakeholders on initiatives that will drive growth within the business.  This is a high visibility role that has regular engagement with executive leadership.

Key Responsibilities

• Function as a program manager to support CHVAC Americas service leaders in the execution and sustainment of the transformation program

• Oversee execution of transformation program roadmap to outline strategy, objectives and project alignment; oversee dependent projects that are needed to reach the program's goals

• Actively drive sustainment of the program, monitor market and overall business performance and drive interventions when needed

• Capture next level initiatives to drive further growth and operational performance improvements; seek out continuous improvement opportunities for incorporation into the program

• Plan, scope, and execute various growth initiatives and drive change management and sustainability

• Optimize and expand the scope of key transformational program tools, including digital platforms, playbooks, operational cadence, etc.

• Align internal stakeholders and channel partners to support our growth objectives

Specific objectives include

• Ensure consistency in the operating cadence, program methodology and results across all markets within CHVAC Americas field service business

• Identify needs and support local market teams with execution where needed

• Coordinate activities between 3rd parties and multiple project elements, giving detailed attention to program strategy, project management and execution

• Provide program leadership to individual sub-projects, ensuring thorough planning, scope definition and execution

• Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on-time, in-budget)

• Work with internal teams on project execution and seek opportunities to improve team efficiency

• Remove obstacles and escalation when necessary to ensure projects stay on track to committed timeline and objectives

• Support impact analysis and assess change readiness; implement actions when/where required

• Ensure dependent projects have well-defined business cases/return expectations and methods to track results over time

• Contribute to and capture program-level reporting and presentation materials

• Develop and deliver presentations to leadership and key stakeholders

• Consider effective transfer and application of process and tools for use in multiple business segments

• Collaborate with internal stakeholders, consultants and/or partners as required

Required Qualifications

• Bachelors’ degree

• Minimum of 7 years of experience in Program or Project Management or Operations or Finance or Business Transformation.

Preferred Qualifications

• Bachelors’ degree in operations, business, finance, or related fields

• 10+ years of experience supporting high impact, cross-functional projects

• Proven ability to manage various project types, including digital technology, service sales & service operations

• Working knowledge of practical project management methodologies, best practices and tools including passport and agile

• Experience managing projects through the full project lifecycle

• Project management certification and/or training

• Proven ability to complete projects on-time, within budget, with desired results

• Ability to manage customer and partner resources and expectations

• Critical thinker with strong attention to detail

• Strive for continuous improvement and prioritize time management

• Effective management and influence of non-direct reporting resources

• Strong interpersonal and communication skills

• Effective use of MSOffice tools, PowerPoint, Excel, and project collaboration tools

• Consulting experience is a plus

• Knowledge of HVAC and service industries are a plus

• Effective project management skills

• Ability to link a series of projects into a cohesive program

• Superior problem-solving skills and resourcefulness

• Ability to organize and conduct events and workshops with cross-functional teams

• Storytelling and communication appropriate to various levels of the organization

• Cross-functional and cross-cultural engagements

• Ownership and superior ability to align across matrixed stakeholders and drive results

• Demonstrated capability to successfully pivot between functional topics (including, sales, operations, service, factory)

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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