The role
As a Network Engineer at Spirit, you will be playing a pivotal role in supporting and improving the quality,
efficiency, and success of internal and external infrastructure. We are seeking an individual with a unique
blend of common sense, a strong technical understanding, and the versatility to work seamlessly as part
of a team or autonomously. Your role goes beyond a conventional networking engineer role; you’ll be
entrusted with solving complex problems within client environments, emphasising efficiency and
stability. Collaborating closely with technical and non-technical stakeholders alike, you will ensure that
our managed services not only meet but exceed client expectations, contributing to the ongoing
improvement and investment in our services.
Key responsibilities
Provide level 2 technical support and troubleshooting for network-related issues
Receive escalated customer calls and emails clarifying requirements in a timely manner
Promptly address escalated customer calls and emails by clarifying their requirements.
Diagnose and resolve network performance problems, in internal and client environments
Ensure customer Service Level Agreements (SLA) and customer expectations are met
Respond promptly to service outages and incidents, implementing effective remediation
measures to minimise downtime.
Document troubleshooting procedures and solutions for future reference and knowledge
sharing.
Manage and execute network configuration changes, upgrades, and deployments
Cultivate strong relationships with clients by providing top tier service and support
Support both WAN and LAN Infrastructure for client and internal environments
Collaborate with data centre operations teams to coordinate network upgrades, migrations,
capacity planning, and incident management.
Design, implement, and manage complex network infrastructure solutions for both internal
and external client environments.
Assist with the stability, security, and scalability of systems through proactive monitoring and
maintenance.
Collaborate with cross-functional teams to integrate networking solutions with other IT
systems and applications.
Provide mentorship and guidance to junior networking engineers and other technical
resources within the organisation.
Adhere to the Spirit policies and procedures, and work with teams to iterate and develop said
policies and procedures.
Requirements
SELECTION CRITERIA
In addition to the attributes outlined in the position description above the successful candidate will
possess the following:
Essential Skills & Experience
• At least 3 years of technical experience in a medium or enterprise environment
• Experience supporting multiple domain environments
• Experience supporting M365 and Cloud computing and maintaining industry best practices
• Experience supporting English speaking countries
• Experience with supporting, and managing data center networks.
• Familiarity with data center infrastructure, including servers, storage, and virtualization
technologies.
• Experience with industry leading networking infrastructure (Meraki, Fortinet, Sophos, Juniper,
Cisco, Watchguard, Mikrotik, Aruba, Rukus)
Industry Qualifications
• Cisco CCNP
• VMware Certified Technical Associate
• Veeam Certified Engineer (VMCE)
• Microsoft AZ-140 (highly regarded)
• ITIL Certification (highly regarded)
Personal qualities and attributes
• The ability to prioritise tasks effectively, while maintaining ticket documentation and
management standardards.
• Ability to make sound decisions and judgement whilst dealing with internal and external
stakeholders in high pressure situations
• Demonstrates a proactive approach to identifying and resolving complex technical issues,
utilising critical thinking and analytical reasoning.
• Excellent verbal and written communication skills
• The ability to convey technical concepts in a clear and concise manner to both technical and
non-technical audiences.
• A customer-centric mindset, prioritising the needs and objectives of clients while delivering
exceptional service and support.
• Actively seeks opportunities for professional development and skill enhancement.
