Job description

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a German Speaking Tech Support Specialist focused on Smart Home Devices, based in Athens, Greece! This position is perfect for tech enthusiasts who are passionate about smart home technology and enjoy assisting customers in optimizing their home devices.

As a Technical Support Specialist, you will provide dedicated support to our German-speaking clients, addressing their inquiries and troubleshooting issues related to our innovative smart home products. If you're eager to help people enhance their living spaces with technology while experiencing the vibrant culture of Athens, we want you on our team!

Responsibilities

Deliver exceptional technical support for German-speaking customers using smart home devices.
Identify, troubleshoot, and resolve technical problems via phone, email, and chat communication.
Educate customers on effectively using smart home products to maximize their benefits.
Document customer interactions and solutions for continual improvement.
Collaborate with product teams to escalate and resolve unique customer challenges.
Participate in ongoing training to maintain expert knowledge of smart home technologies and solutions.

Requirements

Fluent in German (both verbal and written) with excellent communication skills.
Proficient in English, both spoken and written.
Previous experience in technical support or customer service is advantageous.
A passion for smart home technology and consumer electronics.
Strong problem-solving skills and an analytical approach.
Ability to work in a dynamic and fast-paced customer-focused environment.
Willingness to work in Athens, Greece, experiencing its rich history and culture.

Benefits