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German Speaking Customer Support for Mobile App Services, Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece

Offer summary

Qualifications:

Fluency in German, written and spoken, Proficient in English, both written and spoken, Prior experience in customer support (preferred), Strong problem-solving abilities, Friendly and professional demeanor.

Key responsabilities:

Provide exceptional customer support via phone, email, and chat
Address and resolve user inquiries and technical issues
Maintain knowledge of mobile applications for accurate assistance
Document customer interactions to enhance service quality
Collaborate with team to improve overall customer experience

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a German Speaking Customer Support Representative specializing in mobile app services, located in the beautiful environment of Greece! This role is tailored for individuals with a passion for technology and excellent communication skills.

In this position, you will assist German-speaking customers with various inquiries related to our mobile applications, ensuring an optimal user experience. If you are enthusiastic about technology and dedicated to providing top-notch customer support, we would love to hear from you!

Responsibilities

Deliver exceptional customer support to German-speaking clients via phone, email, and chat regarding mobile app services.
Efficiently address and resolve user inquiries and technical issues.
Maintain detailed knowledge of our mobile applications to provide accurate and relevant assistance.
Document customer interactions and feedback to identify trends and enhance service quality.
Collaborate with team members to improve the overall customer experience.
Engage in ongoing training to stay updated on new app features and best practices in customer support.

Requirements

Fluency in German (both spoken and written) with excellent communication skills.
Proficient in English, both written and spoken.
Prior experience in customer support, especially in technology or mobile services, is a plus.
Strong problem-solving abilities with a commitment to customer satisfaction.
A friendly and professional demeanor that fosters positive relationships with clients.
Ability to work effectively in a fast-paced environment.
Willingness to work in Greece and embrace the local culture.

Benefits