Client Services Project Coordinator

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Reporting to the Client Services Manager (CSM), Project Coordinator – CS will be assigned ownership of a specific piece of a Project and will need to prepare, process and perform quality control on electronic data before delivering to client. To provide quality results to our clients while meeting time sensitive deadlines.

Job Responsibilities

• Serve as a high-level liaison with key client representatives with the goal of owning the total service delivery relationship. 

• Ensure overall satisfaction through the coordination and execution of all client deliverables. 

• Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team 

• Creates project plan by identifying tasks to be performed, resources needed to accomplish the goals within set deadlines, schedule of events and specification for deliverables. 

• Ensure that client and project requirements are being met by meeting on a regular basis with project teams. 

• Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team. 

• Instill confidence with clients through proactive communication while serving as the point of escalation when necessary.  

• Evaluate subcontractors and make strategic recommendations to best suit to clients’ needs and expectations. 

• Consult with clients throughout all stages of the litigation lifecycle by helping them to plan, organize, digitize and present their cases in a cost effective and timely manner.  

• Manage and support a wide range of electronic discovery projects covering the entire EDRM spectrum, from general technology consultation and large scale processing to culling and high-pressure, fast-paced document review and production engagements.  

• Advise case teams on database design and workflow while offering tailored solutions based on best practices and project details. 

• Oversee support staff and training, track deadlines, verify client specifications, QC and create deliverables for clients. 

• Performs QA on processed data to verify there are no collection gaps and processing instructions were enforced. 

• Creates and maintains detailed case documentation to record case details, critical actions and decisions 

• Effectively coordinates support staff, managers, outside and opposing counsel and successfully conveys highly technical concepts to users of all experience levels. 

• Ensuring to have timely communication from project initiation to closure with the client which includes project scope, pricing, turnaround, final deliverables, MIS & reporting’s. Also, conducting client satisfaction surveys/ KPIs at the closure of the project. 

Job Requirements:

• Good communication (verbal and written) skills. 

• Experience with MS Office and basic image and text files 

• Superior organizational skills and be capable of handling several projects in various stages 

• Ability to multi-task, maintain composure under pressure and meet deadlines 

• Must be able to work in an ever changing fast-paced work environment 

• Be engaged and enthusiastic about work and learning 

• Must be flexible and be available to work some evening and weekend shifts 

• BCA, MCA 

• Knowledge of basic programming;  

• NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO is a strong plus. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.