Offer summary
Qualifications:
High School Diploma or equivalent, C1 or C2 certification in German and English, Understanding of nuances in German, General knowledge of social media platforms, Experience in customer service preferred.Key responsabilities:
- Monitor and respond to customer reviews
- Provide support through chat, email, and direct messages
- Moderate content on apps according to guidelines
- Analyze user feedback for trend identification
- Communicate regularly with management