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Key Account Manager

Remote: 
Hybrid
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Paris (FR)

Offer summary

Qualifications:

5-8 years in key account management or complex sales, Experience in financial services or technology, Proficiency with MEDDPIC or Value Selling, Ability to engage C-Level executives, Strong analytical skills for interpreting sales data.

Key responsabilities:

  • Ensure seamless onboarding for new customers
  • Promote continued adoption of Alma solutions
  • Design and execute annual business development strategy
  • Identify cross-selling and upselling opportunities
  • Develop pricing strategies for existing accounts
Alma logo
Alma Fintech: Finance + Technology Startup https://getalma.eu/
201 - 500 Employees
About Alma
Alma is on a mission to become the European leader on dynamique Buy Now, Pay Later market. In 4 years, we have done a lot : we sold our B2B2C solution to more than 10 000 merchants, and served over 1 million French consumers. The Alma team grew from 2 to 400 people and we raised a 210M€ series C in early 2022 to help us accelerate further. But there is still a lot to build.At Alma, we know that finance is a business enabler and that our payment solutions bring great added value to merchants and customers across Europe (already live in Belgium, France, Germany, Italy, Netherlands, Spain).For merchants, our solutions of installment payment and deferred payment are excellent ways to increase customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk, Alma handling it for them.For customers, the buying experience is enhanced (4.6/5 on Trustpilot) and Alma grants them the possibility of handling their budget easily. They pay later, Alma pays merchants right away.For both merchants and customers,Our strength lies in the simplicity, efficiency and Our goal is to create the most fluid, delightful and seamless experience for both merchants and customersOur engagement? We help people not to buy more, but better. To purchase the products of their choice, at their own rhythm. With confidence and control.
See more Alma offers

Job description

About the job

 

To support our growth and to consolidate our European leadership in the BNPL market, we are recruiting a Key Account Manager (KAM). 

Our Key Account Managers play a crucial role in the adoption of our solutions and revenue growth with Alma's key customers. 

You will be responsible for growing and retaining strategic accounts by offering fractional payment solutions tailored to their business goals. The role involves working closely with customers, internal teams and management to ensure an exceptional customer experience and achieve revenue targets.

 

About the mission

 

Onboarding

 

  • Ensure a seamless onboarding process for new customers, providing orientation to products, services and processes.
  • Coordinate with internal teams to ensure effective implementation of solutions and a smooth transition to using Alma's services.
  • Develop custom action plans for each new account, taking into account their specific needs and objectives.

 

Adoption 

 

  • Promote continued adoption of Alma solutions among existing customers by providing business recommendations.
  • Monitor customer usage on-line and in-store, identify any gaps or business opportunities for revenue improvement.
  • Collaborate with customer support teams to quickly resolve issues and answer customer questions.
  • Partner with cross-functional peers in Ops, Product & Finance to ensure roadmap delivery.

 

Growth

 

  • Design and execution of annual business development strategy for assigned accounts with quarterly roadmap execution to achieve Sales target.
  • As a trusted advisor, you’ll develop and drive relationships with C-Level stakeholders.
  • Identify and leverage cross-selling and upselling opportunities (through MEDDIC & Value Selling approach) within assigned accounts to maximize customer value.
  • Develop pricing strategies to optimize revenues and profitability of existing accounts.

 

About you

 

  • 5-8 years of experience as a key account management or a complex sales role, ideally in the financial services or technology sector.
  • Experience with MEDDPIC or Value Selling.
  • Capacity to create and drive business case with C-Level executives.
  • Excellent communication and negotiation skills.
  • Demonstrated ability to work independently and as part of a team.
  • Strong analytical skills to interpret sales data and identify opportunities.
  • Results-oriented, with a commitment to customer service excellence.
  • Entrepreneurial and proactive mind-set to identify business opportunities.

 

About the recruitment process

 

  • Recruiter interview (45 min)
  • Hiring Manager interview (1h)
  • On-Site Business Case Study presentation (1h) 
  • Final interview with the VP Sales (45 min) + coffee chat with the team (1h)

#LI-Hybrid

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Fintech: Finance + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Sales StrategyBusiness DevelopmentNegotiation StrategiesMedigapValue Added Selling (Selling Techniques)Key ManagementProject CollaborationSales ExcellenceCustomer Relationship Management

Other Skills

  • Analytical Skills
  • Verbal Communication Skills
  • Open Mindset
Are you interested?

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