research operations program manager
Location: Remote
Department: LifeSciences Biospecimens
Job Type: Full-Time
Shift: Sunday – Thursday, 8:30 p.m. – 5:15 a.m. (ET), variable schedule as needed, on call is required
Clinical Classification: Enhanced Clinical
LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1,200 employees and has a growing global presence.
How you will contribute to LifeNet Health’s success:
The Research Operations Program Manager assists leadership in the development and execution of research project biospecimen fulfillment. Maintains processes, strategies, and tactics to facilitate completion of research projects. Works as a team with the donor center, tissue recovery, and OPO personnel to support the recovery of biospecimens for the LifeSciences Biospecimens for Research Franchise. Acts as a resource for internal stakeholder clients, donation partners, and other resources as well as an effective advocate for research biospecimen project fulfillment. Ensures day-to-day operations are consistently evaluating research projects to the incoming donor referrals. Develops and maintains effective relationships and business processes with LifeNet Health departments as well as both internal and external recovery agencies. Provides on-call screening support. Screens potential donations for research eligibility, provides logistical support, project collection data and reporting and fulfilment follow up. Provides quality oversight and reporting of research recovery operations across departments and recovery agencies. Maintains an effective birth tissue program to support LifeSciences.
What you’ll do:
- Program & Project Management: Manages specific programs and/or initiatives and daily activities related to the acquisition, storage, tracking, fulfillment, and documentation of biospecimens recovered for research development, product development, and the advancement of science and medicine. Partners with LifeNet Health personnel from the National Donor Recovery Services, National Donor Recovery Operations, and OPO to develop, communicate, and deliver best practices for the support and fulfillment of research projects, corporate goals, and objectives. Provides 24-hour on-call support for screenings of research projects, both internal and external recovery agencies. Develops and maintains effective birth tissue program with local hospital and OB/GYN groups to support corporate initiatives.
- Compliance: Reviews and manages research donor chart completion to ensure project requirements are met. Supports LifeSciences Franchise to ensure biospecimen shipping and billing are timely.
- Operational Effectiveness: Collaborates with department leadership to develop, implement, and maintain effective key performance indicators for research recovery operations. Works with the Franchise for PowerBI utilization, regular reporting, and data analytics pertaining to research project management. Participates and leads continuous improvement initiatives.
What you’ll bring (Minimum Requirements):
- A Bachelor’s degree from an accredited college or university.
- A valid state driver’s license and insurance.
- Five (5) years of work experience within a healthcare field or setting to include, but not limited to research with human organs and/or tissues, healthcare administration, nursing, occupational therapy, respiratory therapy, physical therapy, ophthalmology, dental, medical technology, surgical technologists, and processing technicians in tissue/organ recovery.
Preferred Experience/Skills/Certifications:
- A Master’s degree in Biology, Nursing, Chemistry, Health Sciences, Business, or another related field from an accredited college or university.
- Project Management Professional (PMP) or Project Management Institute (PMI) certification.
- Five (5) years of specific experience in OPO, Tissue Recovery, or Nursing.
- Three (3) years of program or project management experience.
These would be nice too (Knowledge Skills and Abilities):
- Relationship Management: Builds and sustains partnerships across organizational boundaries and functions, as well as, outside the organization to achieve common goals and outcomes.
- Communication Skills: Ability to effectively communicate verbally and in writing, building relationships with all professionals at different levels within the organization.
- Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends.
- Attention to Detail: Ability to adequately perform tasks; checks work to ensure high degree of accuracy, completeness, and on-time delivery.
- Organizational Skills: Ability to plan, implement, and monitor assignments effectively to meet the needs of the business. This includes utilizing intradepartmental relationships.
- Problem Resolution: Demonstrates ability to anticipate and critically think through problems in urgent or time sensitive situations.
- Time Management: Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
- Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite, Microsoft Teams.
- Consultant and New Development Skills: Ability to have consultative and business development skills to achieve supply needs.
- Knowledge of Donation: Knowledge of donation best practices.
- Program and Project Management: Ability to effectively manage projects/programs to meet deadlines and business needs as required.
Why work at LifeNet Health?
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.
- 403(b) and Profit-Sharing Plan
- Affordable medical, dental, and vision coverage
- Corporate sponsored events for employees
- Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
- 18 vacation days
- 9 sick days
- 7 paid holidays
- Tuition reimbursement
- Personal career, skill, and leadership development opportunities
- Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
- Employee Assistance Program (EAP) for employees and members of their household
- Dedicated and passionate co-worker
Salary: $65,972- $109,953 annually
The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience. The pay range for this position is $64,679 annually (entry- level qualifications) to $109,953 annually (experienced in this role). *
*Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.
This position is eligible for an annual bonus once eligibility criteria are met.
All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.
