Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving skills and quick thinking., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Provide timely and professional assistance via phone, email, and live chat.
- Address customer inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers through product features.
- Process orders, returns, and refunds accurately.
- Maintain accurate records of customer interactions and collaborate with cross-functional teams.