Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service field., Excellent verbal and written communication skills., Strong problem-solving skills and quick thinking., Proficiency in customer support software..
Key responsabilities:
- Provide timely customer assistance via multiple channels.
- Address inquiries and feedback with empathy.
- Troubleshoot issues and guide product usage.
- Process orders, returns, and refunds accurately.
- Maintain records of interactions in CRM and collaborate on complex issues.