Remote Mortgage Call Specialist Representative | WFH

Job Overview

Join our esteemed team as a Mortgage Lead Call Specialist Representative in a fully remote capacity. This pivotal role involves managing a high volume of inbound and outbound client interactions, utilizing cutting-edge AI technology to assist clients with their mortgage inquiries, and providing tailored solutions that foster strong relationships and enhance customer satisfaction.

Key Responsibilities

• Engage with clients nationwide through a high volume of inbound and outbound calls.
• Deliver accurate and detailed information regarding various mortgage products and services.
• Cultivate rapport with clients by attentively listening and effectively addressing their needs.
• Guide clients in navigating their mortgage inquiries to present suitable solutions.
• Collaborate with sales and loan officer teams to maintain seamless communication.
• Utilize an advanced CRM system to manage client information and follow up on leads.
• Contribute to business growth by delivering exceptional customer service.
• Adhere to company protocols and maintain weekly schedules.
• Assess clients to identify optimal mortgage products, facilitate loan locking at the point of sale, and submit preliminary paperless loan packages.
• Ensure compliance with all closing requirements and stipulations.
• Effectively manage various types of loans, including Conventional, VA, FHA, and USDA.
  
  

Required Skills

• Exceptional communication and telephone etiquette skills.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Proven ability to thrive in a fast-paced, high-call volume environment.
• Experience in a customer service role or call center, with a preference for mortgage or finance backgrounds.
• Capacity to build rapport with clients and deliver a positive customer experience.
• Basic knowledge of mortgage terminology and products is advantageous.
  
  

Qualifications

• Must possess a current, valid NMLS license or appointment in good standing.
• A minimum of two years of sales experience, including two years as a Mortgage Loan Originator or in a related role.
• For newly licensed candidates, at least five years of sales experience with a willingness to undergo one month of training is required.
• Flexibility to work approximately 40-45 hours per week is essential.
  
  

Career Growth Opportunities

At our company, we are dedicated to fostering your professional development. You will have access to comprehensive training programs and ongoing education, enabling you to advance within our organization and enhance your career trajectory.

Company Culture And Values

We pride ourselves on cultivating a collaborative and supportive work environment where teamwork and open communication are paramount. Our team is renowned for its excellence in the mortgage sector, and we celebrate the contributions of each individual towards our shared success.

Compensation And Benefits

• W-2 position with both base and commission pay structures based on the specific role.
• Performance-based bonuses.
• Opportunities for career advancement.
• Comprehensive training and development initiatives.
• Discounted licensing renewals and continuing education opportunities.
• Access to proprietary AI mortgage solutions that enhance client interactions.
• Competitive rates and marketing support from over 30 lenders.
  
  

Apply Today

Embark on a rewarding career journey with us and help redefine standards in the mortgage industry. We invite you to apply and take the next step in your professional life!

Employment Type: Full-Time