Company Overview: Join our dynamic team dedicated to providing exceptional customer service in the healthcare industry. We pride ourselves on fostering a supportive work environment and are committed to helping our employees thrive.
Position Overview: We are seeking a dedicated Customer Service Specialist fluent in Mandarin, Cantonese, Mien, and Korean to join our call center team. In this entry-level role, you will act as a mediator between beneficiaries and medical insurance companies, ensuring clear communication and outstanding service.
Key Responsibilities:
- Handle inbound calls from beneficiaries, aiding and information regarding medical insurance.
- Facilitate communication between beneficiaries and medical insurance representatives.
- Maintain accurate records of calls and interactions in our system.
- Provide excellent customer service and support to ensure a positive experience for all callers.
Qualifications:
- Fluency in Mandarin, Cantonese, Mien, and Korean (written and verbal).
- High School Diploma or GED (proof required).
- Strong communication skills and a passion for helping others.
- Ability to work effectively in a fast-paced, remote environment.
- Previous customer service experience is a plus but not required.
Training:
- Comprehensive paid training for 3 weeks to equip you with the necessary skills and knowledge.
Schedule:
- Full-time, Monday through Friday, 9 AM - 6 PM.
Compensation and Benefits:
- Weekly pay with competitive compensation.
- Benefits package available.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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