Offer summary
Qualifications:
Basic understanding of support service aspects, Novice level practical experience with JIRA or ServiceNow, Familiarity with Kubernetes, GCP, Linux, Terraform and Bash, Strong communication skills, B2+ proficiency in English.
Key responsabilities:
- Act as a Single Point of Contact for incoming tickets
- Conduct first-level troubleshooting according to SOPs
- Engage in 24x7 proactive monitoring of channels
- Facilitate communication for issue resolution
- Participate in regular status sync-up calls