Remote Medical Billing Specialist

Job Overview

Join our esteemed organization as a Medical Billing Representative in a fully remote setting, where your dedication to helping others will shine. In this pivotal role, you will assist patients with their medical billing inquiries by managing inbound and outbound calls. Your expertise will be crucial in guiding patients through their accounts, processing payments, and resolving any outstanding billing issues. You will engage with various systems, such as EPIC, Artiva, and TCN, to provide exemplary support to our patients.

Key Responsibilities

• Manage incoming calls and initiate outbound calls regarding medical billing inquiries.
• Provide assistance to patients by addressing general questions about their medical bills.
• Process payments and conduct research on bill statuses.
• Collaborate with patients to discuss outstanding balances and facilitate account resolutions.
• Navigate multiple technological systems to ensure efficient and accurate support.
  
  

Required Skills

• At least 1 year of experience in customer service within retail, restaurant, or call center environments.
• Proficiency in using technology and computer systems.
• Exceptional communication skills coupled with a friendly demeanor.
  
  

Qualifications

• A minimum of 1 year of customer service experience.
• High school diploma or equivalent preferred.
  
  

Career Growth Opportunities

This role offers a significant pathway for career advancement within our organization. You will have the chance to refine your customer service abilities and explore new specialized roles in medical billing and support, fostering your professional development.

Company Culture And Values

We pride ourselves on maintaining a diverse and inclusive workplace that values teamwork and support. Our company culture emphasizes a positive environment that enhances the experience for both employees and patients.

Compensation And Benefits

• Competitive starting pay: \(17 - \)18 per hour, with potential for increased compensation based on performance metrics.
  
  

Work Schedule

Shifts Available:

• 8:00 AM - 5:00 PM
• 12:00 PM - 9:00 PM (1 Saturday a month from 9:00 AM - 1:00 PM)
  
  

Equal Opportunity Employer

We are devoted to fostering a diverse workforce and welcome applications from all qualified individuals, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Employment Type: Full-Time