Remote Seasonal Customer Service Specialist (El Paso, TX)

Join Our Team as a Seasonal Customer Service Specialist

We invite you to become part of our vibrant team as a Seasonal Customer Service Specialist, where you will engage with our customers regarding their dental benefits from the comfort of your own home. This position entails managing inbound calls with a focus on providing exceptional service. You will undergo comprehensive virtual training to equip you with the skills necessary for success.

Why Choose Us?

Our company prides itself on creating a collaborative and enjoyable work environment that balances both productivity and fun. We are committed to enhancing the lives of our employees through supportive career development and growth opportunities.

Key Responsibilities

• Handle customer inquiries through inbound calls with a friendly and professional demeanor.
• Address basic questions related to eligibility and dental care benefits.
• Escalate specific inquiries for priority resolution when necessary.
• Document all interactions accurately in our computer tracking system.
• Communicate effectively to fulfill customer needs while maintaining professionalism in a dynamic environment.
• Work independently while adhering to an assigned schedule with minimal supervision.
• Efficiently manage multiple computer applications while engaging with customers.
  
  

Required Skills

• A minimum of one year of call center experience is preferred.
• A strong willingness to engage in a comprehensive classroom training program.
• Familiarity with the dental care industry is advantageous.
• A genuine passion for achieving and exceeding performance targets.
• Ability to perform under pressure in a time-sensitive setting.
• Competence in independently resolving minor technical issues.
  
  

Qualifications

• High school diploma or equivalent is required.
• Proficient communication skills and time management abilities.
  
  

Career Growth Opportunities

We believe in investing in our team members by offering access to educational resources and opportunities for furthering your education, including options to pursue a college degree through our university program.

Compensation And Benefits

• Competitive hourly wage ranging from \(15.00 to \)16.54, commensurate with skills and experience.
• Virtual paid training provided.
• Eligibility for benefits beginning the first of the month following six months of employment, aligned with the Affordable Care Act (ACA).
  
  

We are an equal opportunity employer and welcome applicants from all backgrounds. If you require assistance in the application process or have questions regarding accommodations, please reach out.

Employment Type: Full-Time