Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or a related field., Excellent communication skills, both verbal and written., Strong problem-solving skills., Proficiency in using customer support software and CRM systems..
Key responsabilities:
- Serve as the first point of contact for customers.
- Address customer inquiries, concerns, and feedback empathetically.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions in CRM system.