Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

System Administrators Operations Lead

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Colombia

Offer summary

Qualifications:

5 years of experience in operations leadership, 3 years using ServiceNow for incident management, Experience with Windows and Linux servers, Familiarity with Oracle and MySQL scripting, Experience training staff in application support.

Key responsabilities:

  • Oversee operations and maintenance of FTS application
  • Manage staff scheduling and on-call support
  • Lead incident response efforts and coordinate teams
  • Handle user requests for file corrections
  • Monitor data transfers within DCSA network
Dynanet Corporation logo
Dynanet Corporation SME https://www.dynanetcorp.com/
51 - 200 Employees
About Dynanet Corporation
Whether it is our customers and their specific solution needs or our own staff working to meet new challenges, Dynanet is driven by people, relationships and the power of connection. Dynanet has been helping federal agencies keep pace with these changes, while adhering to mandates from Executive Orders and Office of Management and Budget (OMB) memorandums and aligning with guidance from the U.S. Digital Services Playbook. It is a challenging time for the federal government to meet their missions in support of the American people and Dynanet is ready to help meet those challenges to bring IT services into the next decade.
See more Dynanet Corporation offers

Job description

Job Type
Full-time
Description

Description

· Oversee the staff that work on the operations and maintenance of the FTS application in the production and UAT environments.

· Manage the scheduling of staff to support standard 0600 to 2000 EST daily support while maintaining an on call and after-hours maintenance support schedule.

· Experience with Windows. Servers/workstations and Linux Servers.

· Experience training subordinates on custom and COTS application support.

· Experience with Oracle Database scripts, MySQL scripting,

· Reports, Standard Operating Procedures, After Action Reports and real-time reporting of the FTS operational status.

· Leads incident response efforts, coordinating with team members and other IT teams to and resolve issues promptly.

· Manages User Requests for File corrections, Backend File Ingestion and Processing on Windows and Linux servers, provide tier 1/2 support to help desk for end user FTS support.

· Monitor data transfers within DCSA network and transmissions to external Agencies.


Requirements

Preferred Experience/Skills

· Five years’ experience leading a fast-paced operations staff.

· At least 3 years’ experience utilizing ServiceNow to assign, track and ensure incidents are closed out as per established KPPs.

· Excellent leadership, team management, and interpersonal skills.

· Strong analytical and problem-solving abilities.

· Effective communication and collaboration skills.

· Extensive PII data handling.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data Transfer ObjectOracle DatabasesLive ReportingServiceNowLinux ServersIncident ResponseWindows ServersMySQLStandard Operating ProcedureCustom Software

Other Skills

  • Team Management
  • Communication
  • Analytical Thinking
  • Social Skills
  • Problem Solving
  • Leadership
  • Collaboration
Are you interested?

Related jobs

See more jobs
Sign in or sign up with Google or LinkedIn