IT Business Systems Analyst III - Remote

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We are seeking a full-time, remote IT Business Systems Analyst III. The IT Business Systems Analyst III (BSA III) gathers and analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models and supporting the developers, testers and trainers of enhanced or new software.

Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. The BSA III will prepare time estimates for completing projects. The BSA III will be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.

The BSA III prepares applications workflow charts and diagrams to specify detailed operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This position is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.

RESPONSIBILITIES:

• Performs analytical roles on all phases of a major technology project or multiple projects of medium to large size.
• Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Enforces and adheres to organizational processes and standards.
• Relies on experience and judgment to plan and accomplish goals.
• Works on problem spaces and solutions of diverse scope involving cross-functional teams.
• Participates in the development and approval of project scopes.
• Prepares project execution plans and manages and assesses project risk.
• Identifies and engages appropriate technical and business resources needed for successful project execution.
• Coordinates projects from development through implementation, working with their organization’s IT colleagues, business partners, clients, vendors, and consultants.
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks.
• Leads regular project reviews with customers and stakeholders.
• Provides estimation on level of effort for business analysis and high-level development and quality assurance efforts.
• Coordinates with users to ensure timely and efficient manufacturer's software release installation.
• Documents lessons learned.
• Leads requirements gathering (elicitation, documentation, and management).and acts as a subject matter expert when appropriate.
• Helps evaluate the impact of corporate initiatives, goals, and vision upon new and existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process.
• Analyzes user needs, requirements, procedures, and problems to automate processing or to improve existing systems.
• Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
• Analyzes and reviews existing computer system capabilities/effectiveness, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system or new systems are needed.
• May work with end users and other ITS personnel to evaluate packaged software.
• May represent Paradigm at vendor focus or user group meetings.
• May serve as contact point for technical issues between vendor and Paradigm or with business users within the company.
• Translates business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models).
• Formulates systems to parallel overall business strategies and desired processes.
• Researches and advises on alternative solutions to critical/major business problems.
• Writes detailed description of user requirements, needs, program functions, and steps required to develop or modify computer programs.
• Prepares comprehensive system documentation and files all documented results of analysis with project documentation.
• Explains and documents technical design in a way that a business owner can understand, developers can develop code and testers can test.
• Provides functional/conceptual/logical design documents/data models, building applicable business case models and facilitate UAT testing as documentation of program development.
• Provide inputs in development of conversion and software implementation project plans on assigned projects.
• May assist the software developers in resolution of work problems related to flow charts, project specifications, or programming.
• May aid UI development where rules, formatting and display properties can be set in the design time using existing development tool.
• Obtains (or works with PM as assigned) approvals of project documentation and implementation plan.
• Works with developer to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production).
• Supports QA and UAT testers to assure test plans and test cases are create accurately and executed fully.
• Supports training team in their development of new or revised training materials and training schedule by assuring all affected functions are included and accurately documented.
• Supports the development and delivery of communications and awareness plan and activities to support the promotion and use of supported applications. Manage and execute deployment/support plan and activities.
• Trains or assists in the training of IT support and user personnel in the conversion, implementation or providing overview of the developed or purchased software.
• Supports the operations of the Client Support department's systems, including implementation, troubleshooting, maintenance, and support of existing applications. Assists developers to prepare datasets or reports which require complex business process.
• Assists managers by providing solutions input in response to the operational and strategic needs of the Client Support department. May research, investigate and make recommendations on new solutions or replacement systems/applications.
• Works with the DBA to provide business analysis on troubleshooting of data-related production issues, test and deploy approved solution in accordance with existing release management process.
• When applicable, manages and responds to user requests for administration and feature specific items related to the supported application.
  
  
  

QUALIFICATIONS:

• Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience.
• Experience - Three (3) to five (5) years of progressively responsible work experience in business analysis with one (1) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. Must be familiar with Microsoft technologies and the current tools being used in the application development. Project management background is ideal.
• Experience using formal software development methodologies and documenting customer business requirements through formal Business Analysis processes.
• Applicant must be disciplined and motivated to reach goals, have curiosity and a detail orientation to learn subjects thoroughly, and have great interpersonal skills to be able to work daily with partners.
• Required non-technical proficiencies and knowledge - Solid analytical skills; Strong customer service skills and prior experience supporting internal customers; Ability to interact with individuals at all levels of the organization; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Ability to develop, understand and translate detailed requirements documentation from business client requirements; Possessing excellent oral and written communication skills; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Ability to work independently and as part of a team.
• Required technical proficiencies/knowledge - Experience with client/server databases and reporting tools; Familiar with relational database concepts, and client-server concepts; Demonstrated experience with web development tools and client/server product support; Effective knowledge of database structure and design; Thorough understanding of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of Internet formats and languages; Strong relational data model concepts knowledge and logical data modeling; Enhanced knowledge of software quality assurance methodology and practice; Intermediate level understanding of SQL language; Healthcare and insurance domain knowledge is a big plus; Enhanced knowledge of project management methodology and practice; Enhanced knowledge with MS Office and other Microsoft products; Ability to understand and convert business requirements into functional specifications; Strong understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving.
  
  
  

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.