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Care Coordinator - Clinical Operations

Remote:

Full Remote

Contract:

Full time

Salary:

36 - 36K yearly

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

High School Diploma or equivalent, 1+ years of experience accessing community resources, Bilingual in Spanish and English required, Knowledge of managed care preferred, Ability to navigate multiple technology systems.

Key responsabilities:

Provide outreach services via phone
Complete Social Determinants of Health assessments
Document all inbound and outbound inquiries
Resolve customer inquiries per client direction
Maintain a professional demeanor when interacting with customers

DCX PH Inc. Scaleup https://www.delegatecx.com/careers

201 - 500 Employees

See more DCX PH Inc. offers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

See below

Job title:

Care Coordinator - Clinical Operations

Job Description:

The Sagility Team is currently hiring a talented Care Coordinator to provide outreach services via phone and other engagement channels to complete a Social Determinants of Health (SDOH) screening assessment.

Based on the SDOH assessment results, referrals are made to the client?s in-house clinical social work team regarding areas such as medication adherence, annual wellness visit scheduling and flu vaccine gap scheduling and other applicable care needs as identified.

Care Coordinators (Customer Service Advocate ? CSA) will document all inbound and outbound inquiries according to client direction. CSAs will take appropriate action to resolve inbound and outbound Inquiries according to client direction via telephone or other client approved engagement channels. In addition, the CSAs will maintain a professional, courteous and positive demeanor when interacting with customers. If additional questions arise that are out of scope for this engagement the CSA will transfer the customer to the appropriate client area for assistance.

Knowledge and Experience:

High School Diploma or equivalent
1 plus years of experience preferred in accessing community resources to help customers with basic needs
Excellent communication and interpersonal skills with a focus on customer service and critical thinking
Ability to adapt to change and problem solve
Strong time management and organization skills with an ability to set priorities in a fast-paced environment
Ability to utilize and navigate multiple technology systems
Knowledge of managed care preferred
Bi-lingual Spanish and English language proficiency required
Hardwired internet connection with speeds greater than 5MB upload and 10MB download
Secure, private work area at home

Salary Range: $19.00 hourly

This role has shifts scheduled between 9AM to 7PM Eastern Time, there are NO weekend shifts.

Sagility Offers Competitive Benefits Including: