Offer summary
Qualifications:
Bachelor’s degree in Business, Social Work, or related field, 2-3 years of supervisory/leadership experience, 3-5 years in account or program management, Experience with high profile customers preferred, Proficient in Microsoft Office Suite.
Key responsabilities:
- Manage day-to-day Customer Success operations
- Staff training, coaching and development
- Enhance customer satisfaction and retention
- Identify operational improvements and propose changes
- Mentor Customer Success Managers for their success