Offer summary
Qualifications:
5+ years in customer success or sales operations, Experience leading international teams, Strong analytical and data presentation skills, Proficiency in Salesforce, Clari, HubSpot, Excellent project management skills.
Key responsabilities:
- Collaborate with leadership to enhance customer success strategy
- Lead offshore team for renewal process management
- Design and improve efficiency of customer success processes
- Develop dashboards and KPI reports for customer insights
- Oversee selection and optimization of Customer Success tools