Customer Delivery Manager

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Customer Delivery Manager is responsible for resolving our customers’ business and technical challenges related to the CSG product portfolio by maximizing the value and the associated processes, best practices, procedures and services. The Customer Delivery Manager is a CSG product and technical SME and functions as an integrator between business needs and technology driven solutions.  This role identifies and collaborates with others on the development of solutions to small to mildly-complex business problems, shaping solutions, designing and re-engineering critical processes as necessary and participating in the transformation of the way a customer best adopts our solutions. Executed correctly, this role enhances the overall user experience of the CSG product portfolio.

We are looking for a Customer Delivery Manager who will:

• Leverage CGS product knowledge to assist customers
• Participate in calls, training sessions, and QBR’s with external customers
• Serve as trusted advisor to customers
• Coordinate trouble tickets to ensure timely resolution, customer satisfaction and will escalate tickets, as appropriate 
• Collaborate with Customer Relationship Manager and act as a liaison between customer and internal teams ensuring CSG aligns to delivering in the best interests of the customer
• Support change management ensuring all acceptance criteria is met with no customer impact
• Support after hours on-call duties, as necessary

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Business, Computer Science related field, or equivalent experience
• 2+ years of product, solutions, and/or technical customer support experience in a comparable environment
• 2+ years of strong issue management skills; analytical, technical and problem-solving skills to identify and facilitate problem resolution in a timely manner
• Strong verbal and written communication skills
• Ability to establish and maintain relationships with internal/external clients at all levels of the organization
• Demonstrated ability to consult with the customer and assist them in defining their needs based on product industry knowledge under minimal supervision
• Ability to travel to site locations up to 10%
• Highly organized and detailed-oriented with the flexibility and adaptability to respond to changes
• Self-starter with the ability to prioritize deliverables and meet deadlines

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits  

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):