Career Opportunities: Business Advisor Market Participants (20028)

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.

The opportunity

Provide coordination and support to all engagement processes and mechanisms necessary to the implementation of the Market Renewal Program (MRP), to ensure an efficient and effective consultation process for all stakeholders to enable informed decision-making. The individual will apply change management best practices to ensure effective engagement in order to prepare stakeholders to adopt and use new processes and tools delivered by MRP.

They will also support in the design and implement MRP communication and training plans, including the development of written communications, marketing and promotional materials, mailings and training materials and reports. Assist senior staff in administering policies and giving advice that covers the broad field of MRP Readiness activities. Provide support in the representation of the Program at a variety of events relating to the customer education program including meetings, round tables, information sessions and conferences. Source, select, organize, write, review and edit communications materials and reports for the various audiences. Work with Information Technology (IT) and internal communications groups to plan, design, develop, deploy and maintain external web site(s) and Intranet site content.  

What you'll do

• Manage specific market participant or association accounts to coordinate and encourage communication with market participants.
• Manage and own the relationship with accounts. Is the central point of contact with accounts to manage issues, build trust, educate and inform on market obligations and gather support for IESO corporate themes/initiatives.
• Manage customer issues to champion their resolution within the IESO. Negotiate with subject matter experts and customers to achieve an acceptable resolution to their inquiries.
• Provide sound advice, guidance, information directly to market participants, associations and their agents related to their business relationship with the IESO.
• Assist with the identification of key influencers and key channels for the successful implementation of IESO initiatives.
• Provide technical advice and guidance to Market Participants and others regarding the technical, economic and legislative parameters governing the energy industry and the marketplace, including the market regulations, design, rules, obligations and processes. Respond/consult accordingly and where appropriate, seek subject matter expert advice.
• Maintain expert market knowledge consistent with corporate strategic direction (e.g. market operation issues, market rules, IESO business processes). Provide customers and other IESO staff with updates, interpretations and customer impacts.
• Assist in the preparation of customer communications
• Identify and develop training/education material and requirements. Assist in the development and delivery to relevant customer and stakeholder groups as required. (e.g. public information sessions, website enhancements, training material)
• On an ongoing basis, review the effectiveness of existing processes and recommend changes to processes, systems, procedures and market documents as necessary. Identify information and reporting requirements as required.
• Perform other duties as may be required.

What you need to succeed

Education:

• Requires academic training in business, commerce, accounting, or engineering to understand and apply the technical/economic legislative parameters governing the energy industry and market place.
• Requires superior knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice and guidance on Market Participant requirements. 
• Requires superior written and verbal communication skills.
• This knowledge is considered to be normally acquired either through the successful completion of 4 years University education or by having the equivalent education

Experience:

• Requires experience in methods of discovery, investigation and process design, which involves having good analytical, reasoning and negotiating skills to resolve unique market related problems or questions.
• Experience in the Utility business and/or general understanding of IESO’s structure and functional areas is also needed.
• Requires experience in dealing with customers (internal & external to the IESO) in a professional and service focused environment.  Requires experience to effectively deal with complex inquiries as well as escalated and sensitive situations. 
• Experience in an account management or sales/marketing environment is beneficial. 
• A period of 6 years, up to and including 8 years is considered necessary to gain this experience.

What’s in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
• Leaders who support your growth and success through regular feedback and coaching 
• The opportunity to work with some of the brightest minds in the industry 
   

Deadline: October 16, 2024 at 11:59PM

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our Oakville, ON location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

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