Remote Mortgage Call Specialist Representative - WFH Lead

Job Title: Mortgage Lead Call Specialist Representative - Remote | Work From Home

Job Overview

Join our dynamic team as a Mortgage Lead Call Specialist Representative, where your primary focus will be on assisting clients in achieving their financial objectives through effective communication and expert guidance on mortgage solutions. This remote position allows you to engage with clients nationwide, utilizing state-of-the-art technology to create meaningful connections and provide tailored mortgage assistance in a fast-paced environment.

Key Responsibilities

• Handle a substantial volume of inbound and outbound calls, delivering accurate information about mortgage products and services.
• Develop strong relationships with clients through attentive listening and by addressing their unique needs.
• Guide clients through their mortgage inquiries, presenting suitable solutions tailored to their individual circumstances.
• Collaborate with sales and loan officer teams to maintain seamless communication and enhance the client experience.
• Utilize our advanced CRM system to manage client information and diligently follow up on leads.
• Actively contribute to business growth by providing exceptional customer service and support.
• Engage clients to identify optimal mortgage products, facilitating initial loan submissions and ensuring compliance with closing requirements.
  
  

Required Skills

• A current, valid NMLS license in good standing.
• Exceptional communication skills and professional phone etiquette.
• Strong problem-solving capabilities and meticulous attention to detail.
• Ability to thrive in a high-volume call environment.
• A foundational understanding of mortgage terminology and products is beneficial.
  
  

Qualifications

• A minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related role.
• Newly licensed candidates must possess five years of sales experience and a willingness to undergo a month of training.
• Flexibility to work approximately 40-45 hours per week.
• Prior experience in a call center or customer service role, with mortgage or finance experience being advantageous.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through discounted licensing renewals and continuing education initiatives. Our organization values internal promotion and strives to equip our employees with the necessary resources for success.

Company Culture And Values

Our supportive work environment prioritizes collaboration and innovation. We encourage an atmosphere where employees can thrive, reinforced by continuous personal and group training, as well as virtual assistant support.

Compensation And Benefits

• Competitive compensation structure with performance-based bonuses.
• Access to advanced AI mortgage solutions that enhance client engagement.
• Opportunities for professional advancement within a recognized team featured in top publications and ranked among the best in the nation.
  
  

Employment Type: Full-Time